Our VPS are fully Managed. But we only manage what we install. For example if you order a VPS with no control panel we only manage the operating system. We will support any operating system related problems you may run into. Such as boot up issues, security updates, patches, reinstalls, and so on. If your server is purchased with a control panel such as cPanel. We will support any software that is installed by the control panel. Such as the control panel itself, web server, ftp, mail, and so on. We will not support any 3rd party software such as blogs, scripts, and forums.